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How to contact t-mobile

t mobile contactQuick Access Numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE (800-866-2453)
For business: 1-888-537-4242

General Customer Care & Technical Support

From your T-Mobile phone: 611
Call: 1-877-453-1304

Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.

If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

Call Us – TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5.00 a.m. – 10:00 p.m. PT, daily.


  1. My phone is out of order and i have a bill due today and it is coming out of my account (ach). I would like to stop that as i did not have time to get the money there (into acct) and save a 36.00 nsf fee today and a possible 20.00 shutdown and restart fee. I will definately pay it tomorrow if i can save those fees. Thanks 3145469862
    alvin buchheit.
    please respond to my e mail at this time till i get phone working.

  2. I can’t call since my phone was turned off even after spending a good couple of hours between At&t and T mobile after sim card in brand new Family mobile Concord didnt work , extremly dissappointed especially in John from T-mobile he Lied about cort process which left me with no phone service for the weekend. Family mobile from walmart also lied. Always make lazy associates from walmart make sure your phone works, as a disabled person who lives in a rural area it is horrible feeling being without phone service. returning phone on Monday

  3. my phone is either lost or stolen. can you gps its location?

  4. I need the unlock code for the galaxy not II. How do I get this?

  5. do we have problems i texas 956 2666720

  6. michael beveridge

    re mobile 07974578860, unable to contact a member of your call center after being cut off earlier. Reason for call — unable to send or receive pictures and no internet access since 7th October. Please advise as early as possible as current situation is very unstisfactory

    Michael Beveridge

  7. my cell phone is notvworking. my internet isnt working. when people call go directly to voice mail

  8. I have not had phone service for the majority of today – 11-12-2013. My cell phone shows – Emergency calls only and the 611 does not go thru. We have no other way to speak with customer service since we do have a land line or other phone carrier to call your service. Please let us know what is going on with T Mobile and when the problem is expected to be fixed. Our coverage area is in zip code 80118.

  9. Please help me connect to a mobile network in the Philippines

  10. How can I get a sim card for a “bestek” wireless deskphone, and how much are they?
    Thank you,

  11. I have a galaxy exibit I owned for 15 month’s. I was calling Dish Network to hear my balance which I was going to pay my past due only (262.57)was full amunt , all of a sudden automated machine say’s 242.57 is being processed But I never even touched the keypad or phone now dish wont refund partial payment of something I never authorized I dont know if my phone has defect but somehow it initiated a payment and it taking funds from my bank account that I needed to pay my other bill’s What can T-mobile do so that this phone dont cost me money I cant afford to lose mistakingly unauthorized

    • I recently notified you my phone (719) 229-5001) was stolen and had you lock the phone. I just remembered that you bill my credit card, which was also stolen and cancelled. I am out of the country and won’t return until mid-May to get an new credit card number to you. Please understand that when the billing date comes due. I assure you that I will make good any amount due after \I return Thanks for your understanding.

  12. What can be done to lower my monthly t-mobile payment? T-Mobile seems to be getting too expensive for me. My payment used to be at $13O and is now at $276.

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